Refund Policy

Refund Policy

Effective Date: December 22, 2023

Thank you for choosing Supreme Solution LLC for your transportation and logistics needs. We strive to provide the best service possible and ensure your complete satisfaction. However, we understand that there may be circumstances where refunds are necessary. This policy outlines the conditions and procedures for requesting and receiving a refund.

Service Cancellation

Full Truckload (FTL) and Less Than Truckload (LTL) Services: In the event you need to cancel or reschedule a shipment that has not yet been picked up, we are happy to accommodate your request, and no charges will apply. Please contact our customer service team as soon as possible to make the necessary arrangements.

Expedited Shipping Services: Cancellation or rescheduling of expedited shipments is subject to the specific terms and conditions agreed upon during the booking process. Please contact our customer service team for more information.

Refund Eligibility

Booking Error: If a refund is requested due to a booking error on our end, such as incorrect dates or destinations, we will issue a full refund promptly.

Service Disruption: In cases where our services are significantly disrupted due to unforeseen circumstances, resulting in delivery delays or other significant issues, a refund may be considered on a case-by-case basis. Our customer service team will assess the situation and work with you to find a fair resolution.

Non-Refundable Situations

Partial Use of Services: If you use our services partially and then decide to cancel or seek a refund, we do not offer partial refunds. The cost of services used remains non-refundable.

Service Completion: Once our services are completed and the cargo reaches its destination, no refunds will be issued.

Cancellation After Pickup: If you cancel a shipment after it has been picked up and is in transit, no refund will be provided.

Refund Process

Refund Request: To request a refund, please contact our customer service team at [Customer Service Contact Information] and provide the necessary details, including your booking information, reason for the refund, and any supporting documentation.

Review: Refund requests will be reviewed within 7-10 business days. We may require additional information or documentation to process the request.

Refund Issuance: If your refund request is approved, we will initiate the refund process within 14 business days using the original payment method used for the booking. Refunds may take several business days to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and provide clarification on any refund-related matters.

Supreme Solution LLC reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.